Welcome to the Frequently Asked Questions (FAQ page). Below, I have tried to answer the most common questions visitors to this Web site may have. If you find that your question is not answered on this page, please email me at computer-services@npinnock.co.uk or call me between 10:00 a.m. and 8:00 p.m. on 07810 358366.

Q: Does your ‘No Fix - No Fee’ policy mean that I don’t have to pay you if you can’t fix my computer on your first visit?

A: No. It means that if I can’t find out what the problem is or I don’t know how to fix the problem, then there will be no charge. If I know what needs to be done, but a return visit is needed to complete the repair (eg. a component has failed and needs replacing) or you decide not to to go ahead with the work, because it will cost too much, then I will expect to be paid for the time it took to diagnose the problem.

Q: How quickly can you build me a new computer?

A: Once your payment has been processed (i.e. your cheque has cleared), I can normally have it built and installed within 7 days. Delays occur most often when a customer wants a specific component, which is out of stock with the suppliers.

Q: How much do you charge?

A: I charge £30.00 per hour. There is no extra call-out fee and there is no charge for mileage, as long as you are in Northamptonshire. There will, of course, be additional costs when components have to be replaced.

Q: How quickly can you repair my computer?

A: I try to get to you within 24 hours of your call. However, as I am a one-man operation, I work on a ‘first come - first served’ basis. I will attempt to complete the repair on my first visit, but sometimes a return booking is needed to fit new components.